1. Arranging Your Livestock Order
Once we receive your order, we will contact you to schedule a specific delivery date. Please ensure someone is available at the delivery address to receive the order.
2. Important Delivery Information:
- Our courier will only deliver to the address provided. Deliveries will not be left with a neighbour or in a safe place.
- No refunds will be issued if no one is available to receive the order on the first delivery attempt.
3. Delivery Schedule:
- Koi/Sturgeon: Delivered before 1:00 PM on Wednesdays and Fridays.
- Corals & Clean-Up Crew: Delivered between 8:00 AM and 4:30 PM on Wednesdays and Fridays.
4.Tracking Information:
Tracking numbers will be emailed once your order is booked. You can track your delivery using your postcode and the DX tracking link located at the top of our homepage.
5. Dead on Arrival (DOA) Policy:
In the rare event of a DOA, you must notify us within 1 hour of delivery. A clear photo of the livestock in the unopened bag must be provided.
Failure to report within this time frame will void any refund eligibility.
6. Returns Policy:
Due to biosecurity regulations, we cannot accept returns on any live fish.